Starting a Telephone Answering Service

Our research has turned up hundreds of husband and wife entrepreneurs who, beginning with just a couple of thousand dollars in borrowed funds, and a lot of ambition are grossing $250,000 or more after a couple of years in business. The exciting part is that the door is wide open for you to do the [...]

Making Great First and Last Impressions Over the Telephone

1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tempting [...]

Here Are Some Tips to Avoid Telephone Fraud

Fraudulent schemes range from peddling water purifiers, vitamins, and make-up kits to stock investments and abusive “900″ numbers. According to the Alliance Against Fraud in Telemarketing (AAFT), Americans lose an estimated $40 billion each year to telemarketing fraud. Con artists and swindlers use the telephone more and more as their “weapon” to hold up victims. [...]